Shipping policy

SHIPPING POLICY

Original Artwork

Original HEEM artworks are carefully packaged and shipped from Canada. Available shipping methods and rates are shown at checkout based on the destination and order.

Once an order has been prepared and shipped, tracking information will be provided when available.

Because original artworks are one-of-one pieces, additional care may be required when preparing them for shipment. Processing and delivery times may vary depending on the size of the artwork, destination, and carrier.

Apparel & Print-on-Demand Products

HEEM apparel is made to order through our print-on-demand production partner. Production begins after an order is placed.

Production and shipping times may vary by product and destination. Estimated delivery information will be provided during checkout or after the order has been processed.

Apparel may ship separately from original artwork if both are purchased in the same order.

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product price unless specifically stated at checkout.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.

Once an order has entered production or has been shipped, we cannot guarantee that the shipping address can be changed.

Lost or Damaged Shipments

If an order arrives damaged or appears to have been lost in transit, please contact us with your order number and any relevant photographs or tracking information.

Claims will be reviewed and an appropriate resolution will be provided where applicable.

For shipping questions, contact raheemtattooz@gmail.com.