Refund policy

RETURN & REFUND POLICY

Original Artwork

All original HEEM artworks are one-of-one pieces and are considered final sale. Returns, exchanges, or cancellations are not accepted once an order has been processed.

If an original artwork arrives damaged, please contact us as soon as possible after delivery with your order number and clear photographs of the packaging and artwork. If the shipment is confirmed lost in transit or the artwork arrives damaged, we will work with you to provide an appropriate resolution.

Apparel & Print-on-Demand Products

HEEM apparel is produced to order. Because each item is made specifically for the customer, we do not accept returns or exchanges for incorrect size, colour selection, change of mind, or buyer’s remorse.

If your item arrives damaged, misprinted, defective, or incorrect, please contact us with your order number and photographs showing the issue. Eligible claims will be reviewed and, where appropriate, a replacement or refund will be arranged.

Order Cancellations

Orders may begin processing shortly after purchase. Once an original artwork has been prepared for shipment or a print-on-demand product has entered production, the order cannot be cancelled.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout. HEEM is not responsible for delays or losses caused by incorrect or incomplete shipping information supplied by the customer.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

For questions regarding an order, please contact raheemtattooz@gmail.com.